Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Rioace Casino. They apply to your access to and use of the website, account services, games, payment features and related content. If you do not agree with these terms, you must not use the website or its services.

You should also read the Privacy Policy and any responsible gambling information made available on the website. Additional terms may apply to specific games, promotions, tournaments, payment methods or other features. Where additional terms apply, they will be presented to you before or when you use the relevant feature. If there is a conflict, the more specific terms will generally apply to that feature.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before accessing or using Rioace Casino. We may restrict access where gambling services are not permitted or where we cannot offer services for legal, regulatory, operational or responsible gambling reasons.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The current version will be published on this page. You should review the terms regularly. Continuing to use the website after changes are published may mean that you accept the updated terms. If a change materially affects your rights or obligations, we will take reasonable steps to draw it to your attention.

2. Accounts, eligibility and security

To use certain services, you may need to create a personal account and provide accurate, complete and current information. You must not create an account in another person’s name, provide misleading information, or allow another person to use your account. One person should use only the account or accounts permitted under the applicable service rules.

You must meet the minimum legal age and any other eligibility requirements that apply in your location. We may ask you to provide information or documents to verify your identity, age, address, payment method, source of funds or other account details. Until checks are completed, access to some services may be limited, and deposits, withdrawals or other transactions may be delayed or declined.

• Keep your login details confidential and do not share them with anyone else.
• Use security measures appropriate to protect the device and email account connected with your account.
• Tell us promptly if you believe your account has been accessed without permission or if your details may have been compromised.
• Make sure all information supplied to Rioace Casino remains accurate and is updated when circumstances change.
• Co-operate with reasonable verification, security and compliance checks.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the matter is being reviewed. We may suspend or close an account where we identify suspected fraud, misuse, a breach of these terms, a legal concern or a risk to the integrity of the service.

Account closure and restrictions

You may request closure of your account in accordance with the available account procedures. We may also suspend, restrict or close an account where necessary to protect you, other users, the website or the operator. This may include circumstances involving duplicate accounts, inaccurate information, prohibited activity, responsible gambling concerns, payment issues or suspected manipulation of games or promotions.

3. Deposits, play and withdrawals

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds obtained unlawfully or use a payment method belonging to another person without appropriate permission. Payment providers may apply their own terms, processing procedures or charges, and you should review those terms before using a payment method.

You should only deposit money that you can afford to lose. Gambling outcomes are uncertain, and no game, strategy or system can guarantee a win. Once a wager has been accepted, it will generally be governed by the rules displayed for the relevant game. You should check the stake, game information and any applicable rules before confirming play.

Withdrawals may be subject to account verification, payment checks, minimum or maximum transaction requirements and other procedures displayed on the website. Funds may be returned through an appropriate payment method connected with your account. We may delay or decline a transaction where required for security, legal, compliance or responsible gambling reasons.

You are responsible for checking transaction details before confirming a deposit or withdrawal. If you notice an error, unexpected transaction or payment problem, you should raise it through the available support process as soon as possible. We may investigate disputed transactions and request reasonable evidence to help resolve them.

Promotions and bonuses

Promotions, bonuses and promotional rewards are subject to their own terms. These may include eligibility rules, time limits, contribution requirements, game restrictions, maximum reward conditions or withdrawal requirements. The applicable promotional terms will apply in addition to these Terms & Conditions. You should read them before opting in or using a promotional offer.

We may cancel, amend or withdraw a promotion where permitted by its terms or where necessary to correct an error, prevent misuse or comply with applicable requirements. Promotional rewards may be removed if they were obtained through a breach of the relevant terms, fraudulent conduct or activity intended to manipulate the offer.

4. Responsible gambling, prohibited conduct and disputes

Rioace Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Tools and information may be available to help you manage your play, including deposit controls, time reminders, breaks, account restrictions or self-exclusion options. Use the responsible gambling features available on the website and seek independent support if gambling is causing concern.

You must not use the website for unlawful purposes or engage in conduct that could damage the service, other users or the integrity of games. Prohibited conduct may include fraud, money laundering, collusion, cheating, the use of automated systems, exploitation of technical weaknesses, interference with website security or attempts to conceal the source of funds.

• Do not access or use the website from a location where doing so is unlawful or restricted.
• Do not attempt to bypass account, age, identity, location or responsible gambling controls.
• Do not introduce malicious software, scrape content without permission or interfere with website operation.
• Do not use another person’s account, payment method or personal information without authority.
• Do not publish or send content that is unlawful, threatening, abusive, misleading or harmful.

Questions and complaints

If you have a question, payment concern, account issue or complaint, please use the support channel made available on the website. Provide clear information about the issue and any relevant account or transaction details, while avoiding the submission of unnecessary sensitive information. We may review records, request further information and take reasonable steps to investigate and respond.

Where a game result, transaction or account action is disputed, our records and applicable game or payment information may be considered as part of the review. Nothing in these terms limits any rights or remedies you may have under applicable Australian consumer law or other mandatory laws.

5. Website content, liability and general provisions

We aim to keep the website information accurate and available, but content may contain errors, omissions or outdated material. Website features, games, payment methods and availability may change or be temporarily unavailable due to maintenance, technical problems, security matters, third-party issues or events outside reasonable control.

You must use suitable equipment, software and internet access to visit the website. We do not guarantee that the website will always be uninterrupted, secure, compatible with every device or free from faults. You should take reasonable precautions, including using current security software and protecting your account credentials.

To the extent permitted by law, Rioace Casino is not responsible for loss caused by events outside reasonable control, interruptions to communications or payment services, misuse of your account, inaccurate information supplied by you, or your failure to follow these terms. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified.

The website may contain links or references to third-party services. These services are governed by their own terms and privacy practices. We are not responsible for third-party content, availability or conduct, although we may remove or restrict links where appropriate.

If any part of these Terms & Conditions is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not mean that the provision is waived. These terms, together with any applicable additional terms and policies, set out the agreement for your use of Rioace Casino, subject to any mandatory rights under applicable law.