Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and the services available. We may collect information provided directly by you, information created when you use your account, and technical information collected when you visit or interact with the website. We seek to collect information that is relevant to operating the service, meeting our responsibilities and supporting a safe playing environment.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, country, username, login details and contact information. We may also record your communication preferences and information you provide when contacting customer support. These details help us create and manage your account, communicate with you, provide assistance and maintain accurate player records.

Identity and verification information

To confirm identity, age, eligibility or account ownership, we may request verification information and supporting documents. This may include identity documents, proof of address, information about the source or destination of funds, and other information reasonably needed for checks. Verification material may be reviewed by authorised staff or service providers that assist with identity, security, compliance or fraud prevention.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods and other transactions connected with your account. Payment details may be processed through payment providers, and we may receive information needed to confirm a transaction without necessarily receiving or storing the complete details of a payment card. Transaction records help us operate the account, investigate issues, prevent misuse and meet record-keeping obligations.

Device, usage and cookie data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, dates and times of access, referral information and general interaction data. We may also use cookies and similar technologies to remember preferences, keep parts of the website working, understand website usage and help protect accounts and transactions.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the information involved:

• Creating, maintaining and administering your player account.
• Providing website features, gaming services, account functions and customer support.
• Confirming identity, age, account ownership and eligibility to use the service.
• Completing, confirming and reconciling deposits, withdrawals and other transactions.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gaming checks.
• Detecting, preventing and investigating suspected fraud, misuse, collusion, technical abuse or other prohibited activity.
• Communicating with you about your account, service notices, security matters, support requests and changes to the website or relevant terms.
• Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
• Improving website performance, usability, security, products and internal processes.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping responsibilities.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account information may be considered alongside verification, transaction, device or support records to protect the account and assess unusual activity. We do not use personal information for purposes that are unrelated to the operation of the service unless permitted or required by law, or unless you have been informed and any required consent has been obtained.

Marketing choices

If you receive promotional communications, you can choose to stop receiving them by using an unsubscribe option included in the message, where available, or by contacting us. Service, security and account-related communications may still be sent when they are necessary to provide the service or protect your account. Withdrawing marketing consent does not necessarily remove information that must be retained for operational or legal reasons.

Sharing, security and retention

We may share relevant information with organisations that help us operate the website and provide services. These may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support platforms, professional advisers and other service providers acting on our instructions. Information may also be disclosed where reasonably necessary to protect users, investigate suspected unlawful or prohibited activity, resolve disputes, enforce applicable terms, or comply with a valid legal or official request.

Service providers may only receive information relevant to the function they perform. Depending on how services are delivered, information may be processed in Australia or another country. Where information is handled across borders, we take reasonable steps to use appropriate safeguards and require service providers to handle information securely and consistently with their responsibilities.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure communications and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login information confidential and contact support promptly if you believe your account or information may have been compromised.

How long information is kept

We retain information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and cookies

Depending on your circumstances and applicable privacy requirements, you may be entitled to ask about the personal information we hold about you. You may also request access to your information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer required, or withdraw consent previously given for marketing. A request may be subject to identity checks and to exceptions that apply where information must be retained, where disclosure could affect the rights of another person, or where the request cannot reasonably be fulfilled.

How to make a privacy request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@rioacecasino.best. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable details to verify your identity before responding. We will assess and handle requests in accordance with applicable requirements. If a request cannot be completed in full, we will explain the relevant reason where appropriate.

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. They may help remember login or display preferences, support essential website functions, measure usage, improve performance and assist with security. Some cookies may be placed by service providers that support website features. You can manage, block or delete cookies through your browser settings. Blocking certain cookies may affect how parts of the website operate or whether some account features work as intended.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from the time it is published, unless a different date is stated. We encourage players to review this page occasionally so they remain aware of how information may be handled. If you continue using the website after an update, this may indicate acceptance of the revised policy.